Musician working in e-commerce?

Do you have a background as a musician and experience in e-commerce? This might be the job for you!

We are a musical instrument retailer based in Southern Suburbs, Cape Town, looking for someone with a broad knowledge of musical instruments and equipment, as well as the skills and experience to handle a variety of tasks in the e-commerce process; ranging from online sales, order processing, and customer support, through to content management, ordering of stock, and logistics management. This is a mid-level position, with some skills and previous experience required.

Qualifications, Skills & Experience

  • 2-3 years’ experience in a relevant e-commerce role
  • A real working knowledge of musical instruments & equipment
  • Good organisational  and time management skills
  • Ability to track and control multiple work streams
  • Computer literate with solid competency in working with CMS 
  • Excellent verbal and written communication skills (including spelling & grammar!)
  • Experience in website updates, content sourcing, and content creation
  • Valid drivers license

Personal Characteristics

  • Quick learner
  • Pro-active and self-disciplined
  • Detail and deadline oriented
  • Customer-service oriented


Sales & Customer Support

  • Serves as the first point of contact for the customer, handling customer queries, order fulfillment, after-sales support, and returns & repairs
  • Refines systems for handling consumer relationships and product support, as well as live web, email & telephonic queries
  • Serves as the voice of the customer for the business, while developing an understanding of customer needs, behaviours, and the competition
  • Monitors and reports on the performance of email and online promotions

  Stock Management, Product Selection & Procurement

  • Collaborate in building category assortment plans
  • Maintain knowledge base of industry and competitor market trends to make product recommendations
  • Manage category and promotional inventory to maximize productivity, fulfillment, and turn goals
  • Maintain/forecast inventory levels to meet sales and turn goals and marketing initiatives
  • Assist in tactical execution of the product strategy
  • Give input on stocking of External Vendor’s product and sales promotions
  • Liaise with Internal & External Vendors to support their products & promotions (product images, campaign images & assets)
  • Manages inventory reports, make corrections, and prepare product orders as needed

Product Listings

  • Implementing all site merchandising including navigation, categories, internal search, loading products, related product listings, and product-level SEO
  • Provide SKUs for emails and marketing initiatives
  • Ensure desired service levels and optimum inventory positions are achieved
  • Monitor listings daily for accuracy, stock-outs, and errors
  • Work with creative team to ensure listings are optimized for conversion & SEO
  • Day to day ownership of product SEO and related product listings
  • Improve, troubleshoot, and maintain on-site search engine results by increasing product relevancy, ranking, and reducing null results

Site Management

  • Source data for in- and out-of-campaign analysis and product optimization
  • Contribute to the development of out-of-campaign sales promotions based on sales history, market trends, and seasonality
  • Website and plugin maintenance, updates, and testing
  • Work with support service providers on ERP & database integration and optimisation

Logistics & Fulfilment

  • Oversee the coordination and implementation of order processing and shipping at warehouse and store level click-and-collect
  • Work to improve service levels internally and from service providers
  • Monitor and report on delivery efficiency metrics, rate of return, shipping costs
  • Foster customer relationships through courtesy calls/messages to confirm delivery and satisfaction

Interested? Send an email with a short cover letter and your CV to: bothner.marketing@gmail.com

Newton Wetter

Newton Wetter

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Musical Distributors are the Southern African wholesalers of premium musical instrument and audio technology products.

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