Do you have a background as a musician and experience in e-commerce? This might be the job for you!
We are a musical instrument retailer based in Southern Suburbs, Cape Town, looking for someone with a broad knowledge of musical instruments and equipment, as well as the skills and experience to handle a variety of tasks in the e-commerce process; ranging from online sales, order processing, and customer support, through to content management, ordering of stock, and logistics management. This is a mid-level position, with some skills and previous experience required.
Qualifications, Skills & Experience
- 2-3 years’ experience in a relevant e-commerce role
- A real working knowledge of musical instruments & equipment
- Good organisational and time management skills
- Ability to track and control multiple work streams
- Computer literate with solid competency in working with CMS
- Excellent verbal and written communication skills (including spelling & grammar!)
- Experience in website updates, content sourcing, and content creation
- Valid drivers license
Personal Characteristics
- Quick learner
- Pro-active and self-disciplined
- Detail and deadline oriented
- Customer-service oriented
AREAS OF RESPONSIBILITY
Sales & Customer Support
- Serves as the first point of contact for the customer, handling customer queries, order fulfillment, after-sales support, and returns & repairs
- Refines systems for handling consumer relationships and product support, as well as live web, email & telephonic queries
- Serves as the voice of the customer for the business, while developing an understanding of customer needs, behaviours, and the competition
- Monitors and reports on the performance of email and online promotions
Stock Management, Product Selection & Procurement
- Collaborate in building category assortment plans
- Maintain knowledge base of industry and competitor market trends to make product recommendations
- Manage category and promotional inventory to maximize productivity, fulfillment, and turn goals
- Maintain/forecast inventory levels to meet sales and turn goals and marketing initiatives
- Assist in tactical execution of the product strategy
- Give input on stocking of External Vendor’s product and sales promotions
- Liaise with Internal & External Vendors to support their products & promotions (product images, campaign images & assets)
- Manages inventory reports, make corrections, and prepare product orders as needed
Product Listings
- Implementing all site merchandising including navigation, categories, internal search, loading products, related product listings, and product-level SEO
- Provide SKUs for emails and marketing initiatives
- Ensure desired service levels and optimum inventory positions are achieved
- Monitor listings daily for accuracy, stock-outs, and errors
- Work with creative team to ensure listings are optimized for conversion & SEO
- Day to day ownership of product SEO and related product listings
- Improve, troubleshoot, and maintain on-site search engine results by increasing product relevancy, ranking, and reducing null results
Site Management
- Source data for in- and out-of-campaign analysis and product optimization
- Contribute to the development of out-of-campaign sales promotions based on sales history, market trends, and seasonality
- Website and plugin maintenance, updates, and testing
- Work with support service providers on ERP & database integration and optimisation
Logistics & Fulfilment
- Oversee the coordination and implementation of order processing and shipping at warehouse and store level click-and-collect
- Work to improve service levels internally and from service providers
- Monitor and report on delivery efficiency metrics, rate of return, shipping costs
- Foster customer relationships through courtesy calls/messages to confirm delivery and satisfaction
Interested? Send an email with a short cover letter and your CV to: bothner.marketing@gmail.com
